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IT architecture in VR

Customer Achmea Services
IT Architecture in VR

Until recently, the insurer Achmea had omnipotent and outdated IT systems in place to support an insurance product for Owners’ Associations. Until it was time for a transformation. SAP, an important brand of Enterprise Resource Planning software, would be the basis for the new IT landscape from now on. All IT systems are connected to each other. A nice idea, but that involved a change from the old to the new way of working. And change is not always easy for the employees who have to deal with it.

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Achmea Metropolis

Alle IT'ers op één lijn

How nice it would be if every IT professional could discover what the new IT landscape entails and how all the separate systems work together. As soon as the almost 1000 Achmea employees understand this, they understand much better why the change in the IT architecture is important. That makes sense, doesn’t it? You want to see what you’re doing it for!

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Hendrie ter Harmsel

Agile Product Manager, Achmea

“We have achieved exactly the right results. We don't have knowledge about VR, C4Real clearly does. We are very happy with how they translated our ideas into a working application. The teams creativity and know-how makes us really proud and we are happy to share this project with our employees and clients. With this application we can bring our IT-architecture closer to our employees and I think that's the future.”

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Positieve attitude thanks to impessive VR solution

The process

Involving all IT employees in a change process is a tough job. After all, everyone has a different opinion, but everyone has to go in the same direction. Achmea was very well aware of this. That was the moment that Achmea called in the help of C4Real.

Achmea’s question was: help us visually explain how the old and new IT infrastructure works in order to realise a successful business implementation of products that are realised with the new IT architecture. The goal was to create a positive attitude towards the renewed IT landscape and to reduce resistance as much as possible. Plus the realisation of a successful business implementation of new IT systems, in this case for Owners’ Associations.

Our answer and concept were: Visualise the complexity of the system by creating a metaphor with something that all IT professionals understand. And to communicate this through an innovative technology, to really excite and motivate these IT people. This was achieved with Metropolis, the Achmea IT city, in Virtual Reality. 

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Metropolis, the Achmea IT-city

The solution

In a city, all buildings and roads are connected to each other. Just like in an IT system. Put on the VR glasses and you will be welcomed in Metropolis. In this VR city, each IT component is represented as a structure. Look there, the police station, which stands for Achmea’s IT fraud centre! All motorway junctions are APIs (connections between the different IT systems) and the central station is a symbol for the customer portal. Everything is interconnected, just like the IT systems. The city is alive!
The story of Metropolis is a truly interactive experience with a storyline. Within the city, all buildings have interaction points, and all tell part of the story. You can move around the city with your VR controllers. Here are interactive points that explain parts of the IT systems, through animations and videos. This makes clear what the role of each component is and what it does in the bigger picture. This has played a major role in the successful implementation of the new IT system.

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The results

• Onboarding IT architecture of IT staff after one day instead of three months.
• Zero defects when the Owners’ Association system goes live.
• Extremely high reach of Metropolis among IT staff: 300 interested parties instead of a maximum of 50 for new concepts. 

In short: great results for Achmea Metropolis! It is partly for this reason that C4Real, together with Achmea, won an AGM award for this production.

Achmea Metropolis in images

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